Terms & Conditions

Credit Card Security

If you would prefer not to give your credit/debit card details online then please feel free to call us on 1300 911518 and we will explain the alternative payment methods that are available to you. Feel free to email us if you have any concerns regarding the security of this site.

Your Privacy

Memory foam Australia will only collect information from you needed to process your order and help us provide you with the best possible service. We will not collect information from you that is not relevant to your order. We will never sell your information on to any data base company or marketing house. The information that we will collect from you will include:

	Your name
	Your Address / Delivery Address
	Telephone Number
	Email address
	Credit / Debit card details

If you have any questions about our privacy policy please email us.

Delivery is $300 to all capital cities within Australia for orders over $200.00. (Please contact us for regional and rural deliveries)  Mattresses and overlays due to logistics can only be delivered to within Australia. All other areas will have an additional carriage charge. Goods will not be left at any unattended premises/addresses. Goods must be signed for at the specified delivery address and cannot be left with unauthorized third parties without prior arrangement.

In the case of unsuccessful delivery the goods will be returned to the nearest depot and a second attempt will be made to deliver the following day (or at the courier's discretion). After two unsuccessful delivery attempts the onus and expense to collect the goods will be upon the customer. If they are not collected the goods will be returned to us and we will then have to make a charge for a second delivery. If you no longer require the item we will refund you less the original delivery cost that we paid to send the item to you. This cost will vary as delivery costs differ depending on the size and weight of the goods.

We use Australia Post Contractors & TNT Courier Systems for all our customers purchases. All mattresses are delivered by TNT couriers because they are committed to the best possible service. Advanced Customer Interface Technology (CIT) systems are in place to streamline the process from despatch to delivery, ensuring your purchases reach their destination quickly and securely. Advanced tracking products enables our customers to trace their purchase online to provide peace of mind. At times within Sydney and parts of NSW we also deliver some purchases with our own company vehicles.

Guarantees

Memory foam Australia offer a range of guarantees according to the nature of the product that you have ordered. All our products carry manufacturing warranties against defects and faulty workmanship.

• Pillows = 3 years
• Overlays / toppers = 5 years (unless otherwise stated)
  
• Mattresses = please see individual mattresses for details
  
• Foam cushions = 2 years
  

• Mattress cover (including stains, soiling, or burns)
• Structural damage due to using an improper foundation, box spring, or platform. A proper foundation consists of at least 5 legs & a minimum slat gap of 7cm.

The cost of shipping warranty claims will be at the sole responsibility of the customer. All Warranty returns must be authorized with a Warranty Claim number.

Accuracy of information

The information that we have provided on this website is given to you in good faith based on product information supplied to us by the manufacturers of the products we sell and is for interest and information only. It is subject to change without notice. Memory Foam Australia is not responsible for any inaccuracies and make no guarantees as to its accuracy.

All the information on the site is given in good faith and cannot be relied on or constitute any form of medical advice or recommendation. For example we cannot guarantee that any of our products will help with any back complaints or medical conditions.

We cannot guarantee that your purchase will be suitable for the purpose that you intend to use it for and whether you as an individual find it suitable for your requirements. Every individual is different and we cannot guarantee that the products we sell will be suitable for everyone.

Customer Complaints

Although we are sure that you will be delighted with your purchase should you have any complaints at all then please write to:

Memory foam Australia
P.O Box 382 Cowra,
2794 New South Wales

Australia We will acknowledge your complaint within 48 hours of receiving it in writing. All complaints will be looked at on an individual basis and dealt with fairly, and as quickly as possible. Your complaint does not affect your statutory rights as a customer.

Returns

Most items can be returned within 7 days providing they are unused, and in their original packaging for a full refund. You will be responsible for the return carriage cost. Vacuum packed products cannot be returned once they have been removed from their original packaging.

Memory Foam Australia cannot accept returns of foam which has been cut to your requirements i.e.; cushions, special order mattresses made to your size, unless we have supplied you with the wrong size. Please check that you have ordered the correct size and grade for you requirements.